ICT News

12 October 2017, South Africa — Toshiba recently launched a new initiative, the Mastering Memory Roadshow. Toshiba Middle East and Africa kick-started the roadshow in Dubai, before bringing it all the way to South Africa, and then back to the Gulf. For the event, they’ve invited world renowned Memory Master, David Thomas A Sunday Time’s best-selling author, David Thomas has broken Guinness® and world memory records in the past. David has successfully harnessed his unique talents to become sought after motivational speaker, memory master and media personality. In the last 20 years, he has spoken in 21 countries, been in

by Ronald Ravel, Director B2B South Africa, Toshiba South Africa  Machine-to-Machine (M2M) technology is on the rise both at home and in the workplace, and will soon significantly impact and empower the way we live and work. M2M solutions – devices connecting, communicating, and working directly with one another – have arguably made a bigger splash in the consumer landscape than the B2B one to date, with connected fridges, cars and thermostats all resonating with the public. The case for introducing M2M into the workplace is gaining in strength though, with solutions providers continuing to innovate and push the boundaries

Avaya Equinox Meetings Online delivers a high quality experience from the cloud to easily connect people across a variety of systems, devices and locations around the world South Africa, Johannesburg, 14 September 2017 – Avaya today announced the availability in South Africa of a new, cloud-based video conferencing and collaboration service, Avaya Equinox Meetings Online.  The service – available exclusively through Avaya channel partners – delivers the quality experience for which Avaya is known, to easily bring together participants in nearly any corner of the world across systems and devices without investments in new infrastructure.  Hosted and operated by Avaya,

Avaya survey of nine countries shows South African banking customers most likely to choose mobile app to contact their bank South Africans more likely than counterparts in other countries to complain about bad customer service Johannesburg, September 07, 2017 – Consumers in South Africa prefer a digital-first approach to resolving their basic banking issues, only talking to a human being if they have to, according to a new survey from Avaya. Out of nine countries surveyed, South Africans were the most likely to say they preferred to use a mobile banking app to access their banking services – and they

Success of Avaya customers and partners is Hani’s top priority, as the region increases adoption of digital business models South Africa, Johannesburg, 08 August, 2017 – Avaya has announced the appointment of Fadi Hani as Vice President for the Middle East, Africa and Turkey. Hani will play a pivotal role in promoting Avaya’s customer-centric, outcome-based approach in this strategic region, working closely with key customers to help them achieve their digital transformation objectives. Since joining Avaya in 2007, Hani has held senior sales and management roles in the company, including Managing Director for the Kingdom of Saudi Arabia, Kuwait, Bahrain

Files Confirmable Amended Plan of Reorganisation and Disclosure Statement With Support of Major Stakeholders Seeks to Emerge from Chapter 11 in Fall 2017 August 7, 2017 – Avaya today announced that it has entered into a Plan Support Agreement (the “PSA”) with holders of over 50% of its first lien debt, including certain members of the Ad Hoc Group of First Lien Creditors (the “Ad Hoc First Lien Group”). In addition, the company has reached agreement with U.S. Pension Benefit Guaranty Corporation (“PBGC”) to provide for the termination of the company’s obligations under the Avaya Pension Plan for Salaried Employees

By Danny Drew, Managing Director of Avaya South Africa The digitisation of business has spread the ‘customer experience’ (CX) right across organisations. Managing and understanding customers is no longer confined to frontline sales and contact centre staff, but requires constant attention from all employees in order to meet diverse expectations from increasingly-demanding consumers who have unprecedented options at hand. Marketers, in particular, have become a prominent force in shaping and executing their company’s ‘s CX vision, with many now bearing significant responsibility for customer satisfaction throughout the entire sales cycle. However, the diversification of marketing has placed significant pressure on